Returned jewelry must be unopened and in its original tamper-evident packaging. Body jewelry is a personal item, so we cannot accept any refunds or exchanges on jewelry where packages have been opened. Apparel may be returned in original, unworn condition. We cannot accept returns for aftercare products.
Except in the case of items that arrive damaged or defective, return shipping costs are the responsibility of the buyer. To start a return, please contact us at piercedheartspiercing@gmail.com within 30 days of purchase
We guarantee our products and are happy to take returns for any jewelry damaged during the shipping process. Additionally, all of the jewelry that we carry is guaranteed against manufacturer defects. Unless specifically noted All Sales Final, we are happy to send any pieces purchased from our web store back to the manufacturer to repair gems that have fallen out of setting. If you need help with a repair, find that proof of purchase and contact us at piercedheartspiercing@gmail.com. Repairs are not covered for snapped off pin ends.